NEW DELHI: Prospects of Big Bazaar who’re holding vouchers have been left excessive and dry after a majority of retailers of the hypermarket chain’s guardian Future Retail (FRL) had been taken over by Reliance Industries.
A number of Large Bazaar regulars advised TOI that they’ve been left with no choice to redeem the vouchers as Large Bazaar branded shops have ceased to exist in most cities. “We now have Big Bazaar vouchers price Rs 6,000 whose validity is until December 2023 however these can’t be used now after the shops went to Reliance,” stated 30-year-old Vipul Dulange. “Buyer help is offering a toll free quantity and e-mail id, which aren’t operational. Large Bazaar ought to have found out one thing for such prospects who’ve vouchers.”
Shivani Awalkanthe, who has vouchers price Rs 4,000, stated, “After I enquired about this, a customer support consultant stated they obtain a number of such mails daily and plenty of recordsdata are pending. They will not be capable to take any motion except they obtain orders.”
Whereas an FRL spokesperson didn’t remark, a senior trade government stated the corporate is left with about 30 Large Bazaar shops throughout India the place prospects can nonetheless redeem vouchers.
“However the cash can’t be refunded as a result of FRL’s financial institution accounts are frozen,” stated a supply. “Vouchers had been purchased primarily by corporations who distributed them amongst their staff. Throughout its peak, the voucher enterprise used to generate round Rs 200 crore for the retailer.” FRL is at present going through bankruptcy proceedings after a proposed Rs 24,700-crore take care of Reliance Industries (RIL) fell by means of final month.