IndiGo barred a specially-abled youngster from boarding a flight on the Ranchi airport as he was in “a state of panic”, following which the aviation regulator DGCA has began a probe and requested the airline to submit a report, officers mentioned on Sunday.
Because the boy was prohibited from boarding the airline’s Ranchi-Hyderabad flight on Saturday, his mother and father additionally determined to not take the flight, they famous.
DGCA chief Arun Kumar informed PTI that the regulator has sought a report from IndiGo on this matter.
The Directorate Common of Civil Aviation (DGCA) is probing this incident and it’ll take applicable motion, he mentioned.
When requested concerning the incident, IndiGo mentioned, “In view of the security of passengers, a specially-abled youngster couldn’t board the flight together with his household on Might 7, as he was in a state of panic.” The bottom workers waited for him to settle down until the final minute however to no avail, it mentioned.
The airline made the household comfy by offering them a lodge keep they usually flew the subsequent morning to their vacation spot, it mentioned.
“We remorse the inconvenience prompted to the passengers. IndiGo prides itself on being an inclusive organisation, be it for workers or its prospects; and over 75,000 specially-abled passengers fly with IndiGo each month,” it mentioned.